Service Status
Upcoming planned or unplanned maintenance and outages:
Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status
Recently Resolved
Type
Planned
Customer Group
Washington Apartments
Details
At Wireless Nation, we are dedicated to continually enhance our network and customer experience. As part of our ongoing improvement program, we have scheduled a planned maintenance to upgrade our network at Washington Apartments.
Event Start Date
08/04/2026 05:00:00
ETA and Updates
There were brief outages during the outage window. All systems are online. If you are experiencing any issues, please reach out to customer care. We thank you for your understanding.
Event End Date
08/04/2026 06:00:00
Status
Current
Type
Planned
Customer Group
Mobile, Wireless Broadband & Portable WiFi
Details
Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Huntly (Waikato District), (Waitakere City) Auckland, Eketahuna (Tararua District), Westland National Park/Tai Pou (Westland District), Wyndham (Southland District), Christchurch City (Canterbury), Northland, Otaki (Kapiti Coast), Waikato, (Wellington City) Wellington.
Event Start Date
07/04/2026 07:00:00
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
11/04/2026 16:00:00
Status
Current
Type
Unplanned
Customer Group
Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream providers have reported an ongoing unplanned outage on their internet networks. Affected locations include: Gillespies Beach, West Coast, Marshall Ave, Tauranga & Paringa, West Coast
Event Start Date
04/04/2026 01:07:00
ETA and Updates
Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
Status
Current
Type
Unplanned
Customer Group
Mobile, Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream providers have reported an ongoing unplanned outage on their mobile & internet networks. Affected locations include : Paringa, Westland National Park/Tai Pou & Rodney District, Orewa Outage
Event Start Date
04/04/2026 01:07:00
ETA and Updates
Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
Status
Current
Type
Unplanned
Customer Group
Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream providers have reported an ongoing unplanned outage on their internet networks. Affected locations include: Gillespies Beach, West Coast, Kate valley, Waipara, Marshall Ave, Tauranga & Paringa, West Coast
Event Start Date
02/04/2026 10:38:00
ETA and Updates
Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
09/04/2026 09:00:00
Status
Current
Type
Planned
Customer Group
Wireless Broadband & Portable WiFi
Details
Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Hamilton & Waikato
Event Start Date
07/03/2026 09:00:00
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
10/04/2026 15:00:00
Handy Tip
Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.
Self-service Help
Search our wide range of informative help articles directly from your device – saving valuable time on the phone.
Speak to us?
Chat to our friendly Kiwi based team via email or phone here.