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Network Status

Upcoming planned or unplanned maintenance and outages:

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Recently Resolved
Type Unplanned
Customer Group Mobile, Home Wireless, Portable WiFi & RBI Customers
Details Our Upstream Providers have reported an ongoing unplanned outage on their networks. Affected locations: Awarua Road in Northland , multiple regions in Auckland , Hillcrest in Waikato, Kaitaia in Far North , Whangarei, Hamilton, Astral Towers in Hutt Valley , Claudelands in Hamilton , Gisborne, Katikati , Linwood , Tauranga , Waihi and Whangamata
Event Start Date 19/08/2025 17:30:00
ETA and Updates Our upstream provider has now resolved the issue. If you are still experiencing an outage, please try restarting your modem. If the issue persists, please call our friendly technical support team on 09 280 3672. We apologise for any inconvenience and thank you for your patience.
Event End Date 20/08/2025 09:30:00
Status Current
Type Unplanned
Customer Group Mobile, Home Wireless, Portable WiFi & RBI Customers
Details Our Upstream Providers have reported an ongoing unplanned outage on their networks. Affected locations: Tuai in Waikaremoana, Northland reagion and Forrest Hill in Auckland
Event Start Date 15/08/2025 06:34:00
ETA and Updates Our Upstream Providers have reported an unplanned outage on 4G Wireless & Mobile services affecting some of our customers. The Team is working to resolve the issue. We will check again and provide an update on 20/08/2025 at 1:30pm. We know how much you rely on us so, big apologies. Thanks for your understanding and patience.
Event End Date
Status
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Kaikoura, Canterbury
Event Start Date 25/08/2025 11:59
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 31/08/2025 11:59
Status
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Hinds, Canterbury
Event Start Date 18/08/2025 11:59
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 24/08/2025 11:59
Status
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Taipa, Northland
Event Start Date 11/08/2025 11:59
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 18/08/2025 11:59
Status
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Woodend, Canterbury
Event Start Date 11/08/2025 11:59
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 17/08/2025 11:59

Handy Tip

Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.

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