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Network Status

Upcoming Planned and Unplanned Outages

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Recently Resolved
Type Unplanned
Customer Group Optus Satellite
Details Customers with a parabolic Satellite dish on the roof and a Black SkyEdge modem are experiencing an outage at the moment. This issue is under investigation. Apologies for any inconveniences and thank you for your patience.
Event Start Date 30/06/2022 13:00:00
ETA and Updates The issue is resolved now. If you are still experiencing an outage, please try restarting your Black SkyEdge modem. If the issue persists, please call our friendly technical support team on 09 280 3672. We apologize for any inconvenience and thank you for your patience.
Event End Date 30/06/2022 14:00:00

Handy Tip

Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.

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Weekly Planned RBI Tower Upgrade/Maintenance

[RBI Wireless, Lifestyle and NZMCA Data] You may experience intermittent service in these areas during the stated period. Thank you for your understanding.

Tower Location Start End
Omata South Wednesday 29th June 2022 Wednesday 29th June 2022
Otane Wednesday 29th June 2022 Wednesday 29th June 2022
Chartwell Square Tuesday 28th June 2022 Wednesday 29th June 2022
Symonds Street Saturday 2nd July 2022 Sunday 3rd July 2022
Ramarama Monday 27th June 2022 Friday 1st July 2022
MidCity Monday 27th June 2022 Tuesday 28th June 2022
Eden Park Stadium Tuesday 28th June 2022 Thursday 30th June 2022
Omokoroa North East Tuesday 28th June 2022 Tuesday 28th June 2022
Manukau East Monday 27th June 2022 Friday 1st July 2022
Parkvale Monday 27th June 2022 Monday 27th June 2022
Ngongotaha Monday 27th June 2022 Monday 27th June 2022
Mokau South Thursday 30th June 2022 Thursday 30th June 2022
Waiohotu Thursday 30th June 2022 Thursday 30th June 2022