Network Status
Upcoming Planned and Unplanned Outages
Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status
Future
Type
Planned
Customer Group
Kacific Satellite
Details
Scheduled maintenance on the Kacific Satellite - affecting customers with a parabolic Satellite dish on the roof and a Newtec modem
Event Start Date
02/12/2021 02:00:00
ETA and Updates
Pockets of 15 minutes disruption
Event End Date
02/12/2021 03:00:00
Handy Tip
Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.
Self-service Help
Search our wide range of informative help articles directly from your device – saving valuable time on the phone.
Speak to us?
Chat to our friendly Kiwi based team via email or phone here.
Weekly Planned RBI Tower Upgrade/Maintenance
[RBI Wireless, Lifestyle and NZMCA Data] You may experience intermittent service in these areas during the stated period. Thank you for your understanding.
| Tower Location | Start | End |
| McCormacks Bay | Sunday 28th November 2021 | Tuesday 30th November 2021 |
| Waihopai | Tuesday 30th November 2021 | Friday 3rd December 2021 |
| Strathern | Tuesday 30th November 2021 | Friday 3rd December 2021 |
| St John’s Hill | Thursday 2nd December 2021 | Thursday 2nd December 2021 |
| Whananui South | Friday 3rd December 2021 | Friday 3rd December 2021 |
| Tauranga South | Monday 29th November 2021 | Friday 3rd December 2021 |
| Foxton Beach | Monday 29th November 2021 | Monday 29th November 2021 |
| Shannon Town | Monday 29th November 2021 | Monday 29th November 2021 |
| Dannevirke Town | Tuesday 30th November 2021 | Tuesday 30th November 2021 |
| Dublin Street Bridge | Wednesday 1st December 2021 | Wednesday 1st December 2021 |
| Poike | Saturday 4th December 2021 | Sunday 5th December 2021 |
| Vodafone House Outdoor | Wednesday 1st December 2021 | Friday 3rd December 2021 |
| Hamilton Central | Sunday 5th December 2021 | Sunday 5th December 2021 |
| Glendowie Maskell St | Monday 29th November 2021 | Friday 3rd December 2021 |
| Kaihere | Tuesday 30th November 2021 | Wednesday 1st December 2021 |
| Enderly | Monday 29th November 2021 | Friday 3rd December 2021 |
| Kawerau Town | Friday 3rd December 2021 | Friday 3rd December 2021 |
| Wharite | Monday 29th November 2021 | Friday 3rd December 2021 |