Network Status
Upcoming Planned and Unplanned Outages
Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status
Future
Type
Planned
Customer Group
Kacific Satellite
Details
Scheduled maintenance on the Kacific Satellite - affecting customers with a parabolic Satellite dish on the roof and a Newtec modem
Event Start Date
09/02/2022 02:00:00
ETA and Updates
No down time expected due to redudancy
Event End Date
09/02/2022 04:00:00
Status
Recently Resolved
Type
Unplanned
Customer Group
RBI Wireless, NZMCA, Coastguard and Lifestyle Customers
Details
Customers using our RBI Wireless, NZMCA, Coastguard & Lifestyle services may experience intermittent service at Orere Point and Coromandel due to Wireless Tower issues.
Event Start Date
26/01/2022 16:15:00
ETA and Updates
The issue is resolved now. If you are still experiencing an outage, please try restarting your modem. If the issue persists, please call our friendly technical support team on 09 280 3672.
Event End Date
27/01/2022 15:00:00
Handy Tip
Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.
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Weekly Planned RBI Tower Upgrade/Maintenance
[RBI Wireless, Lifestyle and NZMCA Data] You may experience intermittent service in these areas during the stated period. Thank you for your understanding.
| Tower Location | Start | End |
| Otatara | Monday 24th January 2022 | Friday 28th January 2022 |
| Devon – New Plymouth | Tuesday 25th January 2022 | Friday 28th January 2022 |
| Matarangi | Monday 24th January 2022 | Friday 28th January 2022 |
| Galloway Park | Monday 24th January 2022 | Friday 28th January 2022 |
| Glenfield Central | Tuesday 25th January 2022 | Thursday 27th January 2022 |
| Hamilton South East | Monday 24th January 2022 | Friday 28th January 2022 |
| Westmere | Wednesday 26th January 2022 | Wednesday 26th January 2022 |
| Lugton Park | Monday 24th January 2022 | Friday 28th January 2022 |
| Mt Hutt | Tuesday 25th January 2022 | Wednesday 26th January 2022 |