Service Status
Upcoming planned or unplanned maintenance and outages:
Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status
Current
Type
Unplanned
Customer Group
Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream providers have reported an ongoing unplanned outage on their mobile & internet networks. Affected locations include: Kaikohe & Springfield, Rotorua
Event Start Date
23/05/2026 08:48:00
ETA and Updates
Our upstream provider has now resolved the issue. If you are still experiencing an outage, please try restarting your modem. If the issue persists, please call our friendly technical support team on 09 280 3672. We apologise for any inconvenience and thank you for your patience.
Event End Date
Status
Recently Resolved
Type
Unplanned
Customer Group
Mobile, Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream providers have reported an ongoing unplanned outage on their mobile & internet networks. Affected locations include: Dorie (Canterbury), Horsham Downs (Waikato), Joshua Morgans Grave (Manawatu-Whanganui), Te Atatu (Auckland), Whataroa (Westland District)
Event Start Date
21/05/2026 02:37:00
ETA and Updates
Our upstream provider has now resolved the issue. If you are still experiencing an outage, please try restarting your modem. If the issue persists, please call our friendly technical support team on 09 280 3672. We apologise for any inconvenience and thank you for your patience.
Event End Date
25/05/2026 08:30:00
Status
Current
Type
Planned
Customer Group
Mobile, Wireless Broadband & Portable WiFi
Details
Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Auckland (Mount Wellington, Otahuhu, Penrose, Ellerslie, Otahuhu West, Waitakere City, North Shore City, Manukau City, Riverhead, Makarau East), Canterbury (Canterbury), Far North District (Far North District, Kerikeri), Kaiaua (Hauraki District), Rotoorangi (Waipa District), Manawatu & Waikato (Manawatu & Waikato), Parnassus (Hurunui District), Nelson (Nelson Central), Taumaranui (Ohura, Ruapehu, Tangitu, Waimiha), Whangarei (Kensington), Rodney (Kumeu, Waimauku).
Event Start Date
18/05/2026 00:03:00
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
29/05/2026 23:59:59
Handy Tip
Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.
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