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Network Status

Upcoming Planned and Unplanned Outages

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Future
Type Planned
Customer Group Kacific Satellite
Details Scheduled maintenance on the Kacific Satellite - affecting customers with a parabolic Satellite dish on the roof and a Newtec modem
Event Start Date 09/02/2022 02:00:00
ETA and Updates No down time expected due to redudancy
Event End Date 09/02/2022 04:00:00
Status Recently Resolved
Type Unplanned
Customer Group RBI Wireless, NZMCA, Coastguard and Lifestyle Customers
Details Customers using our RBI Wireless, NZMCA, Coastguard & Lifestyle services may experience intermittent service at Orere Point and Coromandel due to Wireless Tower issues.
Event Start Date 26/01/2022 16:15:00
ETA and Updates The issue is resolved now. If you are still experiencing an outage, please try restarting your modem. If the issue persists, please call our friendly technical support team on 09 280 3672.
Event End Date 27/01/2022 15:00:00

Handy Tip

Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.

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Weekly Planned RBI Tower Upgrade/Maintenance

[RBI Wireless, Lifestyle and NZMCA Data] You may experience intermittent service in these areas during the stated period. Thank you for your understanding.

Tower Location Start End
Otatara Monday 24th January 2022 Friday 28th January 2022
Devon – New Plymouth Tuesday 25th January 2022 Friday 28th January 2022
Matarangi Monday 24th January 2022 Friday 28th January 2022
Galloway Park Monday 24th January 2022 Friday 28th January 2022
Glenfield Central Tuesday 25th January 2022 Thursday 27th January 2022
Hamilton South East Monday 24th January 2022 Friday 28th January 2022
Westmere Wednesday 26th January 2022 Wednesday 26th January 2022
Lugton Park Monday 24th January 2022 Friday 28th January 2022
Mt Hutt Tuesday 25th January 2022 Wednesday 26th January 2022