Family Fibre: The Internet Plan Created for Families
A superpowered home Fibre internet connection with built-in safety features for kids. That’s the Family Fibre difference – from just $99.99/month**.
Parental control
Full internet access for you, filtered access for kids – enjoy flexible internet control. Customise website permissions for each child by using blacklists and whitelists that match their age and maturity levels.
Block harmful content, social media, & scams
Easily manage content with the Plume Home App, creating custom profiles for each family member. Block the social media apps you don’t want. Helps to filter out pornography, abusive and graphic content for your kids, providing a valuable layer of protection against accidental exposure. Scam-blocking technology to help protect the whole family from cyber criminals.
Healthy online habits
Family Fibre allows parents to set times when the internet is allowed for each child and when it is scheduled to turn off, ensuring they’re not online for too many hours, or after bedtime. Pause internet access any time for each child as needed.
Can I Get Family Fibre? Check Your Address
Most Popular
Family Fibre Boost
Unlimited Data
Free on a 12-month term ($199 open term)
Family Fibre Modem & Setup
**+$16.95 Shipping
👉 Great for households who want to stream HD regularly with many devices connected.
👉 Speeds up to 500/100 Mbps
👉 Full access to the features that help keep your entire family connected and protected.
$99.99 Per month
Family Fibre Max
Unlimited Data
Free on a 12-month term ($199 open term)
Family Fibre Modem & Setup
**+$16.95 Shipping
👉 Great for busy households who require more speed for 4K gaming and streaming or downloading extra large files.
👉 Average speed: Download 866Mbps, Upload 480Mbps*.
👉 Full access to the features that help keep your entire family connected and protected.
$119.99 Per month
Your location, the age of the devices you are using, and your in-home WiFi setup, can impact the speeds experienced. Fibre is not available at all NZ addresses.
Sound familiar?
- Mum, can I have 5 more minutes?
- Why is my kid still online at 10pm?
- I wish I could stop them from seeing that stuff…
If you’ve ever felt like keeping your kids safe online is a full-time job, you’re not alone.
Family Fibre is designed for parents like you, who want their kids to enjoy the internet without worrying about online dangers such as adult or violent content, endless screen time, or constant battles over devices.
How does it work?
The Plume Home app Profiles make managing internet access super simple! Create a profile for each person – like “Sarah” or “Dad”, right in the app.
Set website blocks, time limits, or even pause the internet for dinner. Assign their devices (phone, laptop) to their profile, and all the rules apply automatically. It’s easy, even if you’re not techy. You’ve got this!
Product Terms and Setup
Modem and Setup
Five (5) working days’ notice when you wish to cancel (after one-month minimum activation).
*The early exit fee is 1/12 of $199 for every remaining month on a 12-month contract, plus the value of any promotion offered during signup. E.g. If you cancel with 5 months remaining on your contract, the early exit fee will be $82.92 (this is 5/12 of $199.)
Do I need to install Fibre?
Enjoy free standard installation, with two options for your needs:
Option 1: If you already have fibre installed at your property
No worries! We’ll ship the modem to you within five working days, and all you need to do is connect the modem to your fibre ONT (white fibre optic box) located inside your home.
Option 2: Install a brand-new fibre connection
If a physical Fibre cable is not installed at your premises yet but it’s available in your area, we’ll take care of it! We’ll install the latest fibre Optical Network Terminal (ONT) and manage the installation process between you and the technician. If you need to get online quickly while waiting for the installation to be completed, we can provide a temporary wireless broadband connection.
The installation cost is usually covered by the Local Fibre Company (LFC). In some cases the installation is deemed non-standard due to complexity and may incur additional costs which will be quoted prior for your approval. Should you not proceed, your Family Fibre order will be cancelled and any payments made will be refunded (excluding courier costs) upon us receiving the modem back in as-new condition, if you have already been sent one. Our customer service team would be happy to work with you to find an alternative type of broadband connection.
What if my home is very large or has a complicated layout?
These pods work together to extend coverage and eliminate dead zones. Please enquire with our knowledgeable team as to the best configuration for your unique property.
How can I access the features?
Can I add a home phone line?
Disclaimer
This is a best efforts residential service and is not to be used for business or re-sale.
Initial payment via credit card, direct debit must be set up for ongoing monthly payments.
Please be aware that our Plume modem is a tool designed to assist with online safety and management, but it is not a substitute for active parental supervision and open communication with children about online behaviour. While Plume offers features like content filtering and time limits when connected to our Family Fibre network, no online safety tool is perfect, and parents should remain engaged in their children’s online activities.
Devices that use the Family Fibre WiFi connection are protected. If cellular service on mobiles or tablets is used, the content is not going through our Family Fibre network and therefore the Family Fibre protections cannot apply. Our supplier is working on developing an app that can be installed on devices to extend the protection beyond the home network.