Satellite Modem (Grey Box with Blue lights) is on but I have no Internet connection. What shall I do?
Please make sure than your LAN card is enabled if your PC is connected directly to a Satellite Modem. If LAN card is enabled and yet there is no Internet connection, please turn off the modem. There is a switch at the back of the box. Wait for about 5 to 10 minutes then turn back on. Wait for about 5 to 10 minutes for Satellite connection to be established. If problem still persists, please call Help Line on 09 280 3673. Please note that our office hours are from Monday to Friday 9:00 am to 5:30 pm and 10:00 am to 4:00 pm on Saturday.

There was a storm or very heavy rain in our area!
Satellite Modem (Grey Box with Blue lights) is on but I have no Internet connection. What shall I do?
Please turn off the modem. There is a switch at the back of the box. Wait for about a minute then turn back on. Wait for about 5 to 10 minutes for Satellite connection to be established. If problem still persists, please call Help Line on 09 280 3673. Please note that our office hours are from Monday to Friday 9:00 am to 5:30 pm and 10:00 am to 4:00 pm on Saturday.

How do I setup e-mail in Outlook or Outlook Express?
Please see our E-mail setup guide in a "Document" page.